FAQ

Servicing, Repairs and Refurbishments

No problem; simply send your CAT to us as normal and we can bring the next scheduled service forwards in your plan to cover you. This means you won’t have to pay any upfront fees for accidents.

No problem; we will give you a priority service, assess the damage and give you 15% off the costs of parts and labour to get you back on track.

No problem; we can either bring the appropriate service forward to cover this, or we will give you a 15% discount on the repair (to bring the CAT up to scratch) and then put you on the Program. (If paying for the repair up-front, you will retain both scheduled services for your CAT).

Payments and Contracts

The 15% Discount will cover any associated CAT+ Doppler products – for example if you require additional cuffs, batteries or an out-of-sequence repair we will discount this automatically for our Green CAT Customers.

We will also give you a 15% discount on any Viamed products and services that you may require from us, for example if you own a VM-2500 Capnograph Pulse Oximiter, we will also discount any peripherals or repairs for these machines too.

Yes, we use FuturePay from WorldPay. WorldPay recognise that security is one of the major concerns for the shopper during an online transaction.

We use state of the art security tools and techniques to ensure that you are protected against online fraud. An online purchase with WorldPay is probably more secure than a card transaction conducted in a shop, over the telephone or by fax – because WorldPay ensure that your online purchase details are encrypted using complex logarithms.

For more information about WorldPay online security, visit the WorldPay website at www.worldpay.com.

Yes, but the remaining charges (FuturePay) would still be due and cannot be cancelled until either:

  • all 24 payments have been made
  • the outstanding balance of the agreement is paid in full.